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INSIGHTS

Where Revenue Leaks, and How It Gets Fixed

Operator field notes on strategy, operations, and performance.
Operations

The AI productivity boom nobody has measured yet

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August 19, 2026
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The Leader Who Wasn’t There

Insight The Leader Who Wasn’t There How great leaders in business empower teams. And why it decides what your business is worth. By Mike Reardon, operator, bEffective. Canadian revenue systems for owner-led businesses. The dinner before the battle In October 1805, Admiral Nelson sailed toward a larger enemy fleet at Trafalgar. Before the fight, he […]

August 15, 2026
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Operations

AI can’t replace trust

Podcast · Unapologetic Leadership Guest Mike Reardon · With Host Cory Dunham · 6 min read Cory Dunham told me something on his podcast that should worry every owner. He has watched leaders start using AI tools and, almost overnight, act like relationships matter less. Like the software will do the follow-up. The automation will […]

July 14, 2026
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Strategy

Operator vs. Hire

Insight · Performance A Full-Time Revenue Leader and a Contract Operator Do the Same Work. The incentive is opposite. An employee is paid to keep running it. Their paycheck depends on the system needing them. Over time, the best ones become the single point of failure — and buyers price that in. It’s called the […]

July 14, 2026
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Performance

Invest in Your People First: A Conversation with Surj Uppal on AI Surge

I joined Surj Uppal on the AI Surge podcast to make a case that still gets me odd looks: a business’s number one asset has always been its people, and its number one source of growth still is. Surj hosts AI Surge, a show about how companies scale smarter in the age of AI. We […]

July 14, 2026
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Performance

The Most Expensive Problem in Your Business Never Hits any Financial Statements

One disengaged team can quietly cost a mid-size company six figures a year. Here’s the math most owners never run — and what actually moves it. Most owners are pouring money into the wrong thing to grow. New software. A dashboard. Now an AI tool everyone said they needed. The right thing was already on […]

July 14, 2026
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Operations

Why AI Projects Fail. They Don’t Fix a Broken Process. They Speed It Up.

Most SMB AI spending returns nothing. Not because the tool is bad, but because it was bolted onto a process nobody ever wrote down. Most companies buying AI right now will get nothing back for it. The tool isn’t the problem. The process underneath it is. You’ve probably seen the pattern. A slick demo. A […]

July 12, 2026
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