Salesforce CRM Practice at Diabsolut

Transforming a Chaotic Salesforce CRM Practice into a Strategic Asset

Discover how we helped Diabsolut revitalize its newly acquired Salesforce CRM practice, driving growth and restoring its reputation. (5-minute read)

Summary: Turning Disarray into Opportunity

Diabsolut is a consulting and implementation partner. They have offices in Quebec and Ontario Canada. They faced significant challenges with a newly acquired Salesforce CRM practice. The practice needed to be in order, as it lacked a clear strategy and suffered from a poor reputation with Salesforce.com. These issues hindered their ability to deliver value to clients and damaged their relationship with a critical partner. Recognizing the need for a comprehensive overhaul, they turned to bEffective. They relied on our expertise in strategic transformation and operational excellence to resolve the following:

The Problem: Strategic Gaps and Reputation Issues

Our client struggled with several interrelated problems:

  • Lack of Strategic Direction: The Salesforce CRM practice needed a coherent strategy, leading to unfocused efforts and wasted resources.
  • Reputation Damage: A history of poor performance had tarnished their reputation with Salesforce.com, affecting their ability to win new business.
  • Operational Inefficiencies: Internal processes needed to be moreorganized, causing delays and impacting client satisfaction.

These issues were costing them potential revenue and straining their relationship with Salesforce.com. Frustrated by these persistent challenges, they hired bEffective to realign their practice and restore credibility.

Our Approach: Crafting and Executing a Strategic Turnaround

To address these challenges, we implemented a multi-step approach:

  1. Strategic Assessment and Planning: Conducted a thorough analysis of the current state of the Salesforce CRM practice and developed a clear, actionable strategy.
  2. Reputation Management: Worked closely with Salesforce.com to rebuild trust and improve the client’s standing with this key partner.
  3. Process Optimization: Streamlined internal processes to enhance efficiency and improve service delivery, ensuring timely and high-quality client outcomes.

Leveraging our strategic planning and operational management expertise, we guided Diabsolut through each step, ensuring a smooth transition and immediate improvements.

The Results: Renewed Growth and Enhanced Reputation

Our strategic approach led to significant improvements for Diabsolut:

  • Revenue Growth: Achieved a 25% increase in revenue within the first year.
  • Improved Reputation: Successfully rebuilt their relationship with Salesforce.com, leading to new business opportunities and strengthened partnerships.
  • Operational Efficiency: Reduced project delays by 30%, resulting in higher client satisfaction and retention.

These results resolved their immediate challenges and positioned them for long-term success and growth.

Ready to Transform Your Business?

Don’t let disarray hold your business back. Contact us today to see how bEffective can help you achieve similar results.